Shipping & Returns
We dispatch all orders as quickly as possible using Royal Mail services in order to keep Postage & Packaging (P&P) costs competitive.
SOME THROUGH THE TURNSTILE DELIVERIES MAY REQUIRE A SIGNATURE
Standard Prices (up to 1kg):
UK: £1.49 (2nd Class) £1.99 (1st Class)
ALL ORDERS SENT OUTWITH UK ARE SENT AS INT’L TRACK & SIGNED SERVICES
Rest Of World: £12.99
If you are not completely happy with your purchase and would like to exchange the item/s we will change the products, with the exception of the following items: Personalised goods.
Refunds/Exchanges will be given on items that are new and unused, which are sent back to us with proof of purchase within 30 days from the date of purchase. We recommend when returning goods to be refunded/exchanged that you send these back by recorded delivery (tracked service) for your security as Through the Turnstile will not take liability for lost parcels.
Please contact us at firstname.lastname@example.org to initiate your return/exchange.
All parcels must be sent back to:
Through the Turnstile
Please note we will not reimburse any returned orders unless error was acknowledged by us (TTT).
If we feel the items returned to us are not of re-sellable condition, we reserve the right to refuse the refund.
Missing parcels or damaged goods must be reported within 72 hours of receipt, to report a missing package please contact our customer services at email@example.com or via our social media channels.
With a missing parcel we will then provide you with the tracking reference number to trace the parcel, if the goods have left our facility the issue must be taken up with the delivery service.